Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it’s like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together – as they grow as individuals. If these words resonate with you, we should talk.
Job Overview
Position Schedule: Full-Time
The Director, AI Product Management – Knowledge Products is responsible for driving the end‑to‑end development and delivery of AI-ready Knowledge Products—specifically AI models and agents—from ideation through launch and ongoing optimization. This role translates business knowledge needs into actionable product and technical requirements, leads product discovery and validation efforts, and defines success metrics to evaluate product impact, knowledge quality, reuse, and adoption.
Unlike Product Managers within the Digital Product Management organization, this role treats firm knowledge as a reusable AI product—owning the strategy, quality, governance, and lifecycle of Knowledge assets that power multiple downstream experiences rather than discrete applications.
This role centers on strategy, discovery, and value framing, working closely with each Business and Functional area to identify high‑value knowledge domains, define reusable Knowledge Products, and determine how trusted, well-governed knowledge can improve AI-enable experience across their domain. Digital Product Managers will often serve as customers of the AI Knowledge Product Manager by integrating these knowledge products into user-facing experience. Digital Product Managers will remain accountable for the execution, delivery, and lifecycle management of AI capabilities within products and portfolios. The Director, AI Product Manager, partners closely with Digital’s Product Management teams to ensure enterprise AI knowledge products can be easily integrated, adopted, and leveraged across the firm.
This role ensures the adoption of responsible AI practices and compliance with regulatory expectations, while clearly communicating progress, risks, and outcomes to stakeholders. Working in collaboration with colleagues in EJ Labs, Engineering, Data, Product Management, Experience, and the respective Business and Functional areas.
The Director, AI Product Manager, Knowledge ensures that AI-ready knowledge products deliver measurable value, remain trusted and current t through ongoing monitoring, and support firmwide strategic objectives through shared knowledge capability development. The role acts as a connector throughout the full product lifecycle—navigating ideation, discovery, delivery, adoption, and iteration.
This position sits within the Knowledge Lab inside EJ Labs, with a focus on creating and maintaining reusable AI knowledge products, rather than building one‑off or front‑end solutions. EJ Labs AI Product Managers own reusable knowledge capabilities, primarily governed knowledge domains, curated corpora, metadata, and content standards —that are consumed across multiple products, with EJ Labs and Digital Product teams serving as primary customers who integrate these knowledge products into user‑facing experiences.
What you’ll do:
- Translate business needs into clear and actionable technical requirements for reusable AI-ready Knowledge Products and governed knowledge capabilities.
- Lead product discovery, validation, and iterative improvement processes with a focus on how AI-ready Knowledge Products will be consumed across search, copilots, agents, applications, tools, and internal teams.
- Define and track product success metrics specific to knowledge quality, freshness, reuse, adoption, retrieval performance and business impact.
- Conduct research and engage internal customers to identify high-value knowledge domains, content gaps, authoritative sources, and opportunities for reusable Knowledge Products.
- Ensure responsible AI practices and compliance with regulatory requirements throughout the product lifecycle.
- Drive the development and delivery of reusable Knowledge Products, ensuring that capabilities are not one-off builds, but governed, trusted, measurable products designed for consumption across multiple AI and digital experiences.
- Collaborate with colleagues in EJ Labs, Engineering, Data, Product Management, Experience, and the respective Business and Functional areas teams to curate, test, deploy, and refine new knowledge products and ensure alignment with enterprise AI standards.
- Communicate product progress, updates, and outcomes to stakeholders across the organization.
- Conduct market and user research to understand demand for reusable Knowledge Products, identify high-value knowledge domains and content needs, and anticipate AI-ready knowledge enhancements.
- Monitor and evaluate Knowledge Product quality, freshness, usage, retrieval performance, and user feedback, implementing refinements as needed as part of ongoing product lifecycle management and governance.
- Actively shape the definition and evolution of Knowledge Product vision and strategy in partnership with business and technology stakeholders to drive measurable business impact and outcome-oriented delivery.
- Translate business goals, user insights, knowledge domain needs, content trends, and AI-readiness requirements into Knowledge Product roadmaps, themes, initiatives, epics, and user stories—informing prioritization and hypothesis generation in collaboration with partners.
- Support Knowledge Product delivery, adoption, and business impact through influence and collaboration, reinforcing outcome ownership while navigating shared accountability.
- Collaborate with product leadership, delivery partners, and enabling teams to support resource coordination, delivery execution, and risk management across Knowledge Product delivery teams.
- Partner closely with the Product Management organization, who serve as consumers of EJ Labs’ AI-ready Knowledge Products, to align reusable knowledge capabilities to downstream product needs.
- Curate, test, certify, and refine AI-ready Knowledge Products, ensuring quality, freshness, governance, explainability, and functional integration with a broad set of consuming systems and applications.
- Own the lifecycle of Knowledge Products—including versioning, freshness monitoring, certification, usage tracking, performance evaluation, and continuous improvement.
- Ensure EJ Labs’ AI-ready Knowledge Products can be consumed by low code agents, mini applications, applets, and other internal tooling used across the firm.
Edward Jones’ compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm’s Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Hiring Minimum: $158600
Hiring Maximum: $269900
Skills/Requirements
What you’ll need:
- Bachelor’s degree in computer science, engineering, product management, knowledge management, information science, or related field.
- 7-10+ years’ experience in product management includes translating business and knowledge needs into technical requirements and leading product discovery and validation.
- 3+ years’ experience in AI, enterprise knowledge management, search, content strategy, data products, or AI-enabled product development.
- Strong understanding of AI technologies, enterprise knowledge ecosystems, AI-ready content and financial services.
- Product operating model methodologies, including Knowledge Product lifecycle management and AI driven PDLC.
- AI technologies and their applications in knowledge discovery, enterprise search, copilots, agents and business workflows.
- Metrics and frameworks for tracking Knowledge Product quality, freshness, reuse, adoption, retrieval performance, user feedback, and business impact.
- Responsible AI practices, content governance, entitlement management, and regulatory compliance requirements.
- User experience (UX) principles and their integration into AI-enabled knowledge discovery, workflow guidance, and product capability design.
What will set you apart:
- Master’s Degree in Artificial Intelligence, Product Management, Knowledge Management, Information Science, or a related field.
- 5+ years’ experience in AI product management, enterprise knowledge management, search, content strategy, or data product management, with a focus on responsible AI practices and regulatory compliance in a financial services context.
- Financial services industry practices and regulations.
- Emerging trends in Knowledge as a Product, enterprise search, retrieval-augmented generation, agent-ready content, and AI-powered knowledge workflows.
- Data and knowledge governance, metadata strategy, taxonomy, content lifecycle management, and integrity management.
- Risk management and compliance in AI-enabled knowledge products, authoritative source designation, content governance, and reusable knowledge capability development.
- Analytics and reporting techniques for tracking Knowledge Product health, adoption, retrieval performance, and business impact.
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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Extra compensation
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with no ceiling on how
much you can earn.
And we really mean it. There is no ceiling on how much you can earn as we have a work hard and be rewarded philosophy. We also understand that new financial advisors might be more worried about the floor. So we provide a guaranteed salary for your first four years. Did we mention bonuses, commissions, profit sharing and travel awards?
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Our Branch Office Administrators come from many different career backgrounds. Sales. Marketing. Customer service. Even finance. But they have one thing in common: a desire for a rewarding career that empowers them to make a difference in people’s lives. Your training begins with six months of dedicated onboarding – and is built out with mentoring, learning plans tailored to your needs, and 6,000-plus at the Headquarters making sure you have everything you need to succeed.
Associate Testimonial
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Magdalena Rybka
HR Business Partner, Mississauga, Ontario
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Financial Advisor, Vaudreuil-Dorion, QC
This is a firm that wants you to be successful and will support you in attaining that success. The rest is up to you!
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Financial Advisor, Saskatoon, SK
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Senior Branch Office Administrator – Kitchener, Ontario
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Senior Branch Office Administrator – Toronto, Ontario
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The support we receive at Edward Jones is second to none. From Home office, the Regional Leader, other offices and to the other BOA’s, there is always someone to guide you, help you, encourage and listen to you.
Lesley Merkley
Senior Branch Office Administrator – Kitchener, Ontario
Here at Edward Jones, we have an outstanding benefits package, I have had opportunities for branch and firm bonuses, and fun challenge awards we can earn each trimester. I love knowing there are opportunities for growth for me with this firm.
Mandy Chong
Senior Branch Office Administrator – Mississauga, Ontario
Bring your skills and
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We’ll find a place to put
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HR? Marketing? Operations? You’ve got the skills. We’ve got the team. We are a large firm with many areas of expertise but each division is small enough for you to make an impact. And you can test the waters in other areas. We encourage it. Learning new skills and gaining leadership experience along the way.
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Associate Testimonial
I feel privileged to be a part of a firm that sets a high ethical standard for our industry, by staying true to its core values rooted in client centricity.
Koichi Miyamoto
Team Leader, Performance & In-Field Support | Mississauga, Ontario
I came for my first full time job as a stepping stone on my way back to school. I stayed for the people, the fulfilling career, and the opportunity to help people fulfill their goals too.
Megan Brady
Operations – Support & Control | Team Leader – Mississauga, Ontario
Edward Jones has consistently given me the opportunity to improve my skillset through on the job training and by encouraging an effort at continuing education. As my first job out of university Edward Jones has played an enormous role in my growth from an operations associate to a Sr. Project Coordinator
Corrie Divitt
Sr. Project Coordinator, Solutions-Tools Canada | Client Solutions Group – Mississauga, ON, Canada
Throughout my career Edward Jones has consistently given me the opportunity to develop my abilities and increase my contribution. It’s a place to learn and grow as a person and as a professional. A key part of the culture that I value is to coach and mentor others so that we all get better together.
Justine Reed
Principal, Canada Solutions
When it comes to your
compensation,
we want to be clear.
#1 Your performance drives your compensation – and we won’t limit it with earning caps. Not now, not ever.
#2 Our compensation is competitive and multi-faceted. Commissions and trimester bonuses – based on individual branch and firm profitability – make up the bulk of your variable income. But your total payout may include travel awards and profit sharing. And the opportunity to be rewarded for transitioning client relationships to financial advisors looking to grow.
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Being a partnership makes us distinctly different from our competitors. More than a structure, it’s a mindset. And it permeates every aspect of our business. From how we work with each other – think collaboration not competition – to our long-term investment philosophy. It’s most at work in our shared focus on doing what’s right for the client. And it’s easy for us to do. Because we have no competing interests. No shareholders clamoring for short-term profits. We can take the long view, because we only answer to our clients. And to ourselves. Our financial advisors find this single-minded focus freeing. A clear mandate for success. And a clear path to get there.
Transitioning your
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Moving your practice to another firm may be the most stressful decision of your professional life. We understand. And our transition team is here to help. From early days when you are just beginning to consider the opportunity. To that glorious first day of opening your practice. And our support is not one-size-fits-all. We will tailor your transition to you and your practice – with you leading the way. Ensuring a smooth transition for you and your clients. And a solid path forward for next-level growth.
Investing in You
As a valued branch-team member, you will share in the success of your branch – and the firm. Our market competitive compensation program recognizes your individual contributions, promotes a long-term career, contributes to your financial security and promotes the well-being of you and your family.
Associate Testimonial
I was a high school teacher. When I decided I wanted to make a career change at 36, I looked at all of the skills I brought to the table – planning, problem solving and, most importantly, building relationships. Financial advisor was one of the future in-demand professions, and when I looked at what it took to be a good advisor, it matched my list of strengths.
Andrea Andersen
Financial advisor, Calgary, Alberta
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Learn more at a virtual or in-person event
Learn how Edward Jones is built differently – and how our unique business model puts you in charge of unleashing your potential. Virtually or in-person, we’ve created several opportunities for you to network and learn more from current Edward Jones financial advisors.
Webinars
Register for our “Investing In You: The Edward Jones Financial Advisor Opportunity” webinar. This confidential, 30-minute program provides an inside look at what financial advisors do, the ongoing support you’ll be provided, and how your valuable skills can transfer to a career as a financial advisor.
Awards & Recognition
Don’t just listen to us, others are noticing as well.
No.1 in JD Power 2026 Investor Satisfaction Survey
Edward Jones has been ranked No. 1 among 16 advice-based firms in the JD Power 2026 Investor Satisfaction Study. This recognition reflects something deeply meaningful to us: our clients feel the impact of the guidance, care and support our teams provide every day.
Best Employer, 2024
Edward Jones has been named one of Canada’s 2024 Best Employers by Mercer.
This certification recognizes employer excellence by evaluating employee opinions in key areas such as Employee Engagement, Agility, Engaging Leadership, and Talent Focus.
2025 World's Most Admired Companies™
2025 Fortune World’s Most Admired Companies list, published January 2025, in partnership with Korn Ferry, data as of November 2024. Compensation provided for using, not obtaining, the rating. From Fortune, © 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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*In North America, Edward Jones has over: 800 Financial Advisors in Canada and 16,000 Financial Advisors in the United States.
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